What am I doing now?
Asking for help in forums 
Thursday, April 3, 2008, 10:27 AM - General
Posted by Administrator
Every now and then some one complains about not getting help in a forum for Adobe's products.
For me, I usually skip questions that:
1. lack adequate information (like, say, a URL)
2. abundance of useless information (I don't need a history of all things you've thought about and done, just - what is the problem)
3. level of effort - most likely, if it is complex, I'm less likely to respond because I may not get back to the forum for days, it will take significant time to resolve or I just may not know the resolution.
4. The poster is whining and/or hasn't looked at searching for a solution and/or is on an imminent deadline (bad planning doesn't constitute an emergency response for me)
5. The question is uninteresting (this is usually the issue for me) - which includes (for me) dealing with table layouts, dealing with a CSS layout borrowed from someone else, using a JavaScript solution that is very poorly written (or from a vendor who offers support - seriously, go bug them to fix the issue), complaining about some aspect of Dreamweaver (it has a bug, broke, not working, not doing such and such, etc - although I will read someone's rant about DW being worse than textpad and respond to that), complaining about browser issues
6. Lastly, people who think that, somehow, help is either free or able to be demanded from people here (and this also spills over to people who ask in a rude or immature way, learn to spell or use a spell checker).
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